| Problem |
Possible cause |
Solution |
| I get no
dialing tone on my handset. |
The
telephone is not plugged in properly. |
Check
that the telephone plug is connected properly - both in the base
and at the wall socket. |
| The
light in the base will not go out even though the handset has
been charging in the base for a very long time. |
This is
entirely normal, as the light is always lit when the handset is
in the base. |
|
| The
number of the incoming caller is not displayed. |
It may
be that the caller concerned wishes to withhold his/her number.
It may also be that you do not subscribe to a Caller ID service. |
Contact
your telephone operator for more information about Caller ID. |
| Nothing
happens when I push the buttons. |
You may
have activated the key lock. |
Press OK
and *P to switch off the key lock. |
| I cannot
find Cordless DUALphone Suite on my PC? |
|
You can
find the program by selecting Start -> Programs
->Cordless DUALphone. |
| No Skype™
contacts are displayed when I press the PC key on the handset. |
1 - None
of your contacts are online. 2 -You have not entered any
contacts. 3 -Skype™ is not running on your PC. 4 -Your PC is
switched off. |
Make
sure Skype™ is 'running' on your PC and that your PC is
switched on. Enter contacts in the Skype™ program. |
| The
handset display is not lit. What might be the matter? |
It may
mean you need to recharge the batteries. Please check that you
have inserted the batteries correctly. |
Check
that the battery is connected correctly. Place the handset in
the base to recharge the battery. Make sure the power supply is
correctly connected to the base. If in doubt, read through the
Quick Guide. |
| My phone
does not beep when my Skype™ contacts change to online status. |
Have you
activated Online tone? |
If not,
you should find the menu item 1>Sound in the handset
and select 5>Online tone and press OK. |
| The
CD-ROM doesn't start when I put it in the CD-ROM drive. What is
wrong? |
Possibly
your PC is not set to automatic start of the CD-ROM. |
Open My
Computer and right click on the CD-ROM drive icon and select
Open. This will start the CD-ROM. |
| I cannot
call ordinary telephone numbers from SkypeOut. |
This
might indicate that you have not registered as a SkypeOut user,
or that you have no money left in your SkypeOut account. |
Register
as a SkypeOut user at www.skype.com and deposit credits to your
account. |
| I cannot
make SkypeOut calls. I have installed Skype and have also used
SkypeOut before. |
It would
appear that you have forgotten to deposit money for calls in
your SkypeOut account. |
Visit www.skype.com
and follow the instructions on how to deposit
money to your account. |
| My
telephone cannot receive ordinary calls. |
Possibly
you failed to select the right country when you installed the
telephone. |
Select 8>Country
in the handset menu and select the country where you are and
then press OK. Wait a moment. Now you can receive and
make calls again. |
| My Skype™
online status changes very quickly from "Online" to
"Not Available". |
Skype™
alters this status automatically if you do not use the program
for ten minutes. |
You can
alter this by clicking Files -> Settings in
Skype™. Enter a 0 in both the Not Available and Away
boxes. |
| My PC
speakers/headset do not work after installing Cordless DUALphone
Suite. |
In rare
cases installing a new audio device to a PC alters the audio
settings. |
Open the
Control Panel and select Sounds and Audio Devices.
Restore the original sound playback and sound recording default
devices to the original device (sound card). |
| Skype™
does not work together with Cordless DUALphone Suite. What is
wrong? |
You have
possibly clicked the "Do not allow other programs to use
Skype" Skype™ box by mistake. |
You can
alter this by clicking on Files -> Settings
-> Privacy and then click on Manage other programs
access to Skype. Click on current settings and select Change.
|
| I am
getting the following message from Cordless DUALphone Suite:
"The Skype version currently installed does not work with
Cordless DUALphone" |
You have
not allowed Cordless DUALphone Suite to use the Skype™
program. |
You can
alter this by clicking on Files -> Settings
-> Private life and then click on Manage other
programs' access to Skype™. Click on Current Settings
and select Change. |
| I cannot
make Internet calls. |
Is your
PC switched on? Have you installed Skype™ and Cordless
DUALphone Suite? Is the base station connected to your PC? Do
you use Windows XP, 2000 or 2003 server? |
Switch
on your PC. Connect the USB cable in the base to your PC's USB
port. Insert the installation CD-ROM and follow the instructions
on the screen. Open Cordless DUALphone Suite and check that
there is a green tick next to all four items. Try calling again. |
